PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE ACCESSING OR USING OUR SITE AND SERVICES
Welcome to [provide webpage] (the “Site” or the “Platform”), a
cryptocurrency exchange platform operated by [full company name], a
company incorporated under Polish law, with National Court registration
number [_]. Our registered address is [_]. We are also registered in the
Register of Virtual Currencies under number [_] (referred to as
"Hashdale," "we," "us," or "our").
These Terms and Conditions (the “Terms”) govern the relationship
between Hashdale and any user (“User(s),” “you,” or “your”) accessing
and utilizing our Platform/Site, including its features, functionalities, and
related services (collectively, the “Services”). By accessing or using the
Platform, you agree to be bound by these Terms. If you do not agree with
these Terms, you must refrain from accessing or using the Site and
Services.
We reserve the right, at our sole discretion, to modify, change, or update
these Terms at any time. Modifications will take effect immediately upon
being posted. For material changes, we will notify you in advance via
email or through the Platform.
Your continued use of our Site and/or Services after any modifications
shall constitute your acceptance of the updated Terms. We encourage you
to review these Terms periodically. Any changes to the Terms will only
apply going forward and will not have retroactive effect.
To use the Site/Platform, you must be at least 18 years old and have the
legal capacity to enter into a binding agreement.
.
You must also reside in a jurisdiction where the use of the Site is not
prohibited by law. You represent and warrant that you are not a resident
of or located in any of the following countries:
Afghanistan, Albania,
Algeria, Angola, Bangladesh, Barbados, Belarus, Bolivia, Bosnia and
Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central
African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the
Congo, North Korea (Democratic People's Republic of Korea), Egypt,
Ethiopia, Gabon, Gibraltar, Guinea, Guinea-Bissau, Haiti, Hong Kong,
Iran, Iraq, Jamaica, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar,
Mali, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Nepal,
Nicaragua, Niger, Nigeria, North Macedonia, Philippines, Republic of
Congo, Russia, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovenia,
Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria,
Tanzania, Tunisia, Turkey, Qatar, Uganda, United Arab Emirates, United
Kingdom, United States of America, Venezuela, Vietnam, Yemen,
Zimbabwe, or any disputed/occupied territories (e.g., Northern Cyprus,
Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia territories).
To purchase cryptocurrency on the Platform, you must also be the legal
owner of the payment card used during the transaction process.
To access the Platform and use the Services, you must register for an
account (the “Account”). By registering, you confirm that you meet the
eligibility criteria.
During registration, you must provide accurate and complete
information, including your name, email address, and government-issued
identification. You may be required to provide additional documents. By
registering, you agree to our Privacy Policy, which governs how we
collect, use, and share your personal data.
You are solely responsible for maintaining the confidentiality of your
Account credentials and for all activities that occur under your Account.
You agree to notify Hashdale immediately if you suspect any
unauthorized access or activity involving your Account.
GIANTBIT reserves the right to request additional documents and
information at any time to better understand the purpose of your
relationship with us, including data obtained through third-party
services.
Failure to provide this information, or the detection of money laundering
indicators, may result in GIANTBIT refusing to open an account or
terminating the Services. Please refer to our Anti-Money Laundering
and Know-Your-Customer Notice for details on how we prevent illegal
activities like money laundering.
As a user of our Platform, you have the right to:
• Access and use the Platform's Services if you meet eligibility
criteria and comply with these Terms.
• Exchange your cryptocurrency for other currencies supported by
the Platform.
• Withdraw cryptocurrency to an external wallet after completing an
order.
• Manage your Account, including transaction history.
• Request support and assistance from our customer service team
when necessary.
You agree to:
• Provide all requested information when creating an Account or
upon request. You represent that the information you provide is
accurate, truthful, and up to date.
• Take necessary steps to secure your Account credentials and notify
Hashdale immediately if you suspect any unauthorized access.
• Use the Platform in accordance with these Terms and other
policies.
• Avoid engaging in any illegal activity or any action that disrupts the
Platform's operations.
• Comply with all applicable laws and regulations.
Giantbit reserves the right to accept or reject your registration at
its discretion.
• Giantbit may restrict or terminate your access to the Platform
without prior notice.
• Giantbit can reject any transaction, impose limits, or modify the
Services without prior notice.
• Giantbit retains the right to alter or remove content on the
Platform at any time.
You agree to:
• Giantbit will provide Services in accordance with these Terms.
• Giantbit will ensure the Site is operational except for temporary
interruptions due to maintenance or technical issues.
• Giantbit will provide transparent trading information.
• Giantbit will comply with regulatory requirements, including
implementing AML and KYC measures.
• Giantbit will provide customer support as needed.
• Giantbit will comply with applicable laws and regulations.
Giantbit offers virtual currency exchange services, allowing users to
buy and sell cryptocurrencies such as BTC, TRX, and USDT in exchange
for fiat currencies (EUR and USD). Users can submit orders via the
Platform to trade these cryptocurrencies.
The availability of certain Platform features or Services may vary
depending on the user's place of residence, and it is the user's
responsibility to comply with all applicable local laws and regulations.
To place an order, the user must log into their Account, specify the
amount and currency to exchange, choose the cryptocurrency to buy or
sell, and provide an external crypto wallet address. Payments are
processed via debit or credit card, and the transaction will appear as
Giantbit on the user's bank statement.
When purchasing cryptocurrency with a card, users must provide card details (card number, expiration date, and CVV). By submitting this information, you authorize Giantbit and its payment processors to charge your card and receive payment on your behalf.
For card transactions, the minimum purchase amount is 5 EUR or its equivalent in USD.
You agree to pay applicable fees for all cryptocurrency transactions on
the Platform. These fees will be displayed before completing each
transaction and include:
• Processing Fee: Varies depending on the payment method.
• Platform Fee: Charged for using the Platform's services.
• Network Fee: A fee required for blockchain transactions, based on
market conditions.
Fees for buying cryptocurrency include:
• Processing Fee:
o Cards: 2.5% to 6.6% + EUR 0.45
o Open banking/Sofort: 1.8% + EUR 0.45
• Platform Fee: Up to 0.25%.
• Network Fee: Waived (minimum fee of 0.000053 BTC / 7 USDT
ERC20 / 4 USDT TRC20).
Fees for selling cryptocurrency include:
• Processing Fee:
o SEPA: EUR 1.00.
The network fee is influenced by factors such as blockchain demand,
cryptocurrency type, and regulatory requirements.
You are responsible for determining whether taxes apply to your cryptocurrency transactions through the Platform and for reporting and paying those taxes to the relevant authorities. Giantbit is not responsible for determining, collecting, reporting, or withholding taxes related to your transactions.
All transactions conducted through the Platform are final and non-
refundable. You may cancel an order before the transaction is executed
by sending a request to [contact email address].
Giantbit reserves the right to cancel orders if card verification fails, a
user violates the Terms, or technical issues prevent processing the order.
All content and materials on the Platform, including but not limited to
text, graphics, logos, and images, are the property of Giantbit or its
licensors and are protected by copyright and trademark laws. Users may
not use any content for commercial purposes without express written
consent from Giantbit.
Users are prohibited from altering, copying, reproducing, distributing,
transmitting, publishing, or selling any content or materials from the
Platform without permission.
By using the Platform and Services, you acknowledge and agree to the
following risks associated with cryptocurrency transactions:
• Market Volatility: Cryptocurrencies are highly volatile and can
experience significant fluctuations in value over short periods. You
understand that engaging in cryptocurrency transactions involves a
high level of risk, including the potential loss of your entire
investment.
• Regulatory Risk: The regulatory environment surrounding
cryptocurrencies is evolving, and changes in laws, regulations, or
policies may adversely affect your ability to use the Platform or
trade cryptocurrencies. You are responsible for understanding and
complying with all applicable regulations in your jurisdiction.
• Technology Risk: Blockchain technology is still in its
developmental phase and may be subject to unforeseen technical
challenges. Issues such as hacking, software bugs, network
failures, or vulnerabilities in smart contracts may affect the
functionality and security of cryptocurrency transactions.
• Liquidity Risk: Some cryptocurrencies may have limited liquidity,
and you may not be able to sell or exchange them promptly without
significantly affecting the price.
• Operational Risk: The operation of our Platform may be impacted
by third-party service providers, such as banks, payment
processors, and liquidity providers, who may experience delays,
technical issues, or service interruptions beyond our control.
To the fullest extent permitted by applicable law, you understand and
agree that Giantbit, its affiliates, officers, employees, and agents shall
not be liable for any direct, indirect, incidental, special, punitive, or
consequential damages arising out of or related to your use of the
Platform or Services, including but not limited to:
• Loss of profits or revenue;
• Loss of data, funds, or cryptocurrency;
• Loss of goodwill or business reputation;
• Unauthorized access to your Account or data;
• Any technical failures or errors of the Platform or Services;
• Delays or interruptions in the availability or transmission of
Services.
In no event shall Giantbit’s total aggregate liability exceed the amount
of fees paid by you to Giantbit for the Services in the three months
preceding the event that gave rise to the claim.
You acknowledge that the Platform provides a marketplace for trading
cryptocurrencies, which are subject to market volatility and legal risks.
Giantbit does not guarantee the success of any transaction or
investment and shall not be liable for any losses incurred as a result of
using the Platform or Services.
Giantbit shall not be liable for any delay or failure to perform its
obligations under these Terms due to events beyond its reasonable
control, including but not limited to acts of God, natural disasters, war,
strikes, labor disputes, embargoes, government actions, pandemics,
network failures, or other major disruptions.
In such an event, Giantbit will make reasonable efforts to notify you of
the situation and resume performance of the Services as soon as
possible.
The Platform and Services are provided on an “AS IS” and “AS
AVAILABLE” basis, without any warranties of any kind, whether express
or implied, including but not limited to:
• Warranties of merchantability, fitness for a particular purpose,
or non-infringement.
•Warranties of availability or error-free operation of the Platform
and Services.
• Warranties regarding the accuracy or timeliness of any
content, data, or materials available through the Platform.
• Warranties of security: Although Giantbit takes security
measures to protect your data, we do not warrant that our Platform
or Services will be immune from unauthorized access, data
breaches, hacking, or other malicious activity.
You acknowledge and accept that your use of the Platform is at your own
risk, and you assume full responsibility for any risks associated with the
use of cryptocurrencies and blockchain technologies.
You agree to indemnify, defend, and hold harmless Hashdale, its
affiliates, officers, employees, agents, and contractors from any and all
claims, liabilities, damages, losses, costs, or expenses (including
reasonable attorneys’ fees) arising from or related to:
• Your use of the Platform or Services.
• Your violation of these Terms.
• Your violation of any applicable laws or regulations.
• Any disputes or issues arising from transactions between you and
third parties through the Platform.
• Any fraud or illegal activity conducted using your Account, whether
with or without your knowledge.
Giantbit complies with applicable Anti-Money Laundering (AML) and
Know Your Customer (KYC) laws and regulations within the EU. By using
our Platform, you agree to comply with all AML and KYC requirements,
including providing accurate, up-to-date information and supporting
documentation when requested.
Failure to comply with AML or KYC requirements may result in the
suspension or termination of your Account and the freezing of any
associated funds.
Giantbit reserves the right to monitor and report any suspicious
activity to relevant authorities as required by law.
Giantbit reserves the right to terminate or suspend your access to the
Platform at its sole discretion, without prior notice, if:
• You violate these Terms or any applicable laws.
• You engage in any fraudulent or illegal activity.
• Giantbit detects suspicious activity related to your Account.
• There are technical or security reasons requiring termination.
Upon termination, any pending transactions may be canceled, and your
access to your Account may be restricted. Giantbit is not liable for any
losses incurred due to the termination of Services.
These Terms, along with any disputes or claims arising out of or in
connection with their subject matter, shall be governed by and construed
in accordance with the laws of Poland, without regard to conflict of law
principles.
Any legal action or proceeding arising out of or related to these Terms
shall be brought exclusively in the courts of Warsaw, Poland. By using
the Platform, you hereby submit to the jurisdiction of such courts and
waive any objection to venue or jurisdiction.
For assistance, contact [contact email address].
